This interview is with Tim Hanson, Chief Marketing Officer at Penfriend.

Tim Hanson, CCO, Penfriend

Tim, can you tell us a bit about your journey to becoming an expert in SEO, marketing, software, content strategy, and digital marketing? What sparked your interest in these areas?

Expert? Nah. I'm just someone who got backed into a corner and had to figure this stuff out. Started as a side hustle—SEO consulting evenings and weekends while holding down a day job. Looking back, I was probably terrible at it. Classic case of not knowing what you don't know. Then life threw me a curveball: lost my clients, got made redundant, and suddenly had to make this work or starve. Joined an agency out of necessity.

Here's a fun fact: I did more actual SEO in my first three months there than in three years of running my side hustle. Went from junior growth hacker to head of SEO, learning every painful lesson along the way. Nothing teaches you faster than working on dozens of clients across different industries. Left to consult for startups, which is where I spotted it: every small team was drowning in content needs but couldn't afford quality writers. The same problem kept showing up, company after company. The content was either good and expensive, or affordable and terrible. No middle ground. That observation became Penfriend.

Took everything I'd learned about SEO, content, and scaling teams, and built the solution I wish I'd had years ago. I founded it because I was tired of seeing businesses struggle with the same problems I kept solving over and over. Now I'm Chief Creative Officer there, still advising on the side. Basically solving the same problems I used to have, just at a much bigger scale. Funny how that works—you spend enough time struggling with something, eventually you build the solution you wish you'd had.

What are some of the biggest milestones or turning points that have shaped your career path in the world of digital marketing?

If I'm being brutally honest, they're mostly personal-success ones that come to mind first. At first, my side hustle made more than my full-time job. That’s the moment when you realize your "backup plan" is actually your future. Terrifying and exciting all at once. Then, when I went independent, consulting for startups I made more solo than the entire agency I used to work for. I wasn't just getting lucky - I actually knew my stuff. The real mindset shifts? Realizing SEO wasn't some magic bullet. I started focusing on actually understanding businesses instead of just chasing rankings.

Turns out helping people make money is more valuable than gaming Google. Biggest breakthrough? When I outranked major companies with just... better content. Not bigger budgets, not more backlinks. Just content that actually helped people. Once I cracked that code, everything changed. That insight eventually became the foundation of my first SaaS launch - $40k in day one.

You mentioned the importance of founder-led brands and content scaling in your previous answers. Can you elaborate on a specific campaign or project where you successfully combined these two elements for impactful results?

I've watched entire businesses flip from struggling to profitable because their founders finally got on LinkedIn and started talking about the problems they solve. Not their product—the actual problem. There's something powerful about a founder saying, "This thing sucks, right?" instead of, "Buy my solution." But here's what nobody tells you about founder-led content: The research you do for content scaling hands you your social posts on a silver platter. You're never stuck for something to say because you already know what your audience is struggling with. We proved this with Penfriend.

Had over 500 social posts before launch, but that was just the start. I took the comments from our most popular posts, fed them to AI, and had it analyze patterns in how people described their problems. Used their exact language, their specific pain points. Then we went deeper—pulled expert quotes from the comments, wove them into our content, and brought those experts into our discussions. Each piece of content sparked conversations that fueled the next piece. By launch day, we had an audience of 100,000 people who felt like we were reading their minds. Imagine launching to crickets instead.

Actually, don't imagine—I've seen it. Great products dying because their founders thought they could just ship and pray. You can use every piece of content to understand your audience better, then use that understanding to create content that hits even closer to home. Get this cycle down and you win: research, create, engage, learn, repeat.

You've emphasized the significance of 'topical authority' over backlinks, especially for startups. How can a small business with limited resources effectively identify and dominate their niche through topical authority?

I mean, I could say, "just buy my software," but that's too easy. Let me give you the actual playbook.

Pick one specific problem. Not an industry, not a category—a single, specific problem your customers have. Then write everything there is to know about solving that problem. Not surface-level fluff—deep, painful detail.

Example: Don't try to own "marketing software." Own "how to get your first 100 B2B customers without paid ads." Way more specific, way easier to dominate.

Here's the framework I use for bottom-of-funnel content that actually converts:

Nail down the exact problem you solve. Not your solution—the problem. People don't wake up wanting your product; they wake up hating their problem.

Address the bullshit excuses people make for why your solution won't work for them: "Oh, that only works for bigger companies." "We don't have the budget." Give them two simple steps over these hurdles. People are lazy—make it easy.

Hand them the actual template to solve it themselves. Yes, actually give away your process. Scary, right? But here's the thing: most people would rather pay you than do it themselves, even with the template.

Show real case studies. Company X solved problem Y using exactly what you're talking about. Make it concrete.

Prove it works everywhere. Show different companies, different sizes, different industries—all solving this same problem. Kill every "yeah, but" excuse they might have.

Yeah, it takes time. Yeah, it's harder than buying backlinks. But when you're the go-to resource for solving a specific problem, you don't need to compete with the big sites anymore. They're too busy creating generic content about everything to beat you on your specific thing.

(And fine, yes, Penfriend.ai can help scale this process. But that's not the point. The strategy works whether you use AI or not.)

You shared a story about recovering from an SEO penalty. What's the most valuable lesson you learned from that experience, and how has it influenced your approach to SEO today?

Looking back at that manual action penalty situation, it was probably the most educational three months of my SEO career, even though it felt like pure hell at the time. Watching our traffic drop 82% overnight after acquiring that domain was like a masterclass in both technical SEO and humility.

The immediate technical response was intense—we dove into backlink analysis across multiple tools, categorized over 3,400 linking domains, and implemented a three-wave disavow strategy. Started with the obvious spam, then worked our way through the borderline cases. Created this massive documentation system tracking every decision, every email to webmasters, every change we made. Honestly, that spreadsheet became my life for a while.

How has this changed my overall approach though? It was in understanding that prevention isn't just easier than cure; it's a completely different game. Domain acquisition is now way more intense. I'm prepping myself every time. Every backlink gets scrutinized, every piece of content gets audited, and we document everything. This experience fundamentally changed how I approach SEO risk management.

Instead of asking, "Will this hurt us?", I now ask, "Can I prove this won't hurt us?" It's a subtle shift, but it completely changes how you evaluate SEO decisions. Every aggressive tactic, every quick-win opportunity, gets weighed against that experience of watching traffic flatline. That penalty recovery took 67 days and countless hours of work. Now I spend maybe an extra hour or two on preventative measures for each project, and we haven't had a single penalty issue since. It's way easier when I'm buying domains for myself. I try to stay out of clients buying domains for their projects now.

With AI becoming increasingly prevalent in content creation, how do you see the role of human editors evolving? What specific skills should editors focus on to stay ahead of the curve?

Stop asking if AI will replace editors. That’s the wrong question. The real question is: What do editors do when AI handles the boring stuff? Editors aren’t becoming less important—their job is becoming more interesting. Instead of fixing grammar and restructuring paragraphs, they’re becoming content strategists. Direction-setters. Tone architects. The skills that matter now? Understanding user intent. Spotting patterns in what resonates. Knowing when to let AI do its thing and when to inject human personality.

Great editors used to make good writing better. Now they’re building entire content strategies, using AI to scale and their own skills to keep the quality high. Want to stay ahead? Learn prompt engineering. Understand content scalability. Master the art of turning business goals into content directions. More and more editors are given the chance to think about the business goals over content goals. And I think this is a great thing.

In your opinion, what are some common misconceptions businesses have about using AI in their digital marketing efforts? How can they leverage AI effectively without compromising quality or authenticity?

First misconception? That AI just magically produces amazing content out of thin air. It doesn't. You need to set the standard first. We use what I call an MVC doc - Minimum Viable Content. It's literally a document that says, "This is good enough to publish. This isn't. Here's why." Everyone on the team knows it, including the AI. Yes, you read that right - we actually show our AI tools what good looks like.

Think about it like training a new team member. You show them examples: "This is what we publish. This isn't. This could be better if..." The AI needs the same guidance. Get on the same page with your tools before you expect them to deliver. But here's the real secret: Build a library of human experiences. Customer stories. Team quotes. Things that happened in meetings. The stuff only your people would know. Add it on top of your content. Because that's what makes it yours - not the writing style, but the unique experiences and insights only your business has. Stop treating AI like a magic content machine. Treat it like a team member who needs clear standards and real human input to succeed.

Looking ahead to the future of digital marketing, what trends or technologies are you most excited about? How do you anticipate these advancements impacting the industry?

Let's be real—it's AI agents. Every AI conference, every tech meetup, every founder discussion—it's all about agents right now. And for good reason. We're building Penny (Penfriend's AI) on agents because they're just... better. They can actually think through problems, not just respond to prompts. We'll add more because it's cool as f*ck to watch them work together to solve problems. Everyone's trying to predict the "next big thing" in marketing. It's already here—AI that can actually think strategically, not just follow instructions. The rest is just noise.

What advice would you give to aspiring digital marketers or entrepreneurs who are just starting out in this ever-evolving landscape?

Vocabulary and structure while keeping the core message... Want to break into digital marketing? Quit reading about it. I wasted years dabbling in SEO as a side gig. Then I joined an agency and got thrown in the deep end. Three months of actual client work taught me more than all my 'research' combined. Find a business problem that pisses you off. Become obsessed with fixing it. Then go help companies solve it. Reading builds knowledge. Doing builds expertise.

Thanks for sharing your knowledge and expertise. Is there anything else you'd like to add?

We're living in a wild time for marketing. AI's changing everything, but the fundamentals stay the same: solve real problems for real people. If you're building something interesting or need help figuring this stuff out, hit me up on LinkedIn.

I'm always down to geek out about AI, content, or the future of this whole marketing game. Remember, you are your own first customer. Build the things you wish existed. Fix the problems that drive you crazy. Because if you're frustrated by something, guaranteed others are, too.

That's how I built everything I have—by solving my own problems first, then scaling the solution for others.